1. The first step is to fill out the Contact Us Form.
  2. A Meet and Greet will be scheduled with the supervisor or Meet and Greet representative.
  3. After the Meet and Greet, you will receive an email with your log in information and you can schedule for as early as the following day.

Each client is asked to log in using either our online scheduling system or mobile app to schedule appointments by 5 pm to be on the schedule for the following day.

For existing clients, you simply schedule by clicking the “Schedule Now” tab on PhillyFitDog.com which will redirect you to Petchecktechnology.com and then you enter your log in information. Or you can schedule by downloading the Pet Check Technology mobile app for pet owners and entering you log in information. Please schedule by 5 pm to be on the schedule for the following day.

No. You can schedule as few or as many walks, runs or pet sits as you would like. We do not have a required minimum number of appointments that you need to schedule.

Here is a map of our service area (Map Coming Soon)

To minimize the chance of misplaced, lost or stolen keys we operate with a “lock box system”. We require that 2 (two) sets of working keys be put into your lock box and your lock box will be attached to your house/apartment or where you specify. You can purchase a lock box from us for $25 or you can buy/use your own lock box. If you chose to purchase a box from PFD Pet Care the cost will be added onto the cost of the first meeting. The function of the lock box is your responsibility. So please check to make sure it is in working order periodically (especially in the winter) so we can get inside to care for your pet. If we cannot get inside of your home due to a lock box not working properly, we will notify you immediately. It will be your responsibility to replace the lock box.

Alternatively, if you have an electronic lock, concierge at your building or garage code that you wish to use to allow us to enter your house, this works as well. We just don’t take or hold onto any keys :).

All walkers, runners and pet sitters will arrive within a 2 hour window the surrounds the time that you have scheduled. For example if you schedule a walk for 3 pm the window in which we will arrive is between 2 pm- 4 pm.

All clients are charged for their COMPLETED services from the previous week each Monday. You enter your credit card information into your profile on Petchecktechology.com. This is a secure and safe site for payment.

We will always do our best to accommodate any last minute requests. But we cannot guarantee we will be able to do so. If you schedule by 5 pm, you will be on the schedule for the following day. If you schedule after 5 pm, we will do our best to help out. Please email us at Info@PhillyFitDog.com to inquire about any last minute visits. There is an $8 fee for any last minute requests.

We love caring for your pets year round, even on the holidays. We understand that over the holidays you may need some extra care and we are happy to help! We have a $5 fee added onto the cost of the any regular appointment over the holidays that are listed below:
-New Year’s Eve/Day (12/31-1/1)
-Memorial Day
-Independence Day
-Labor Day
-Thanksgiving (Wednesday-Sunday)
-Christmas (12/23-12/27

You can edit and cancel any appointments on petchecktechnology.com or the Pet Check Technology app if it is at least by 5 pm the day before your appointments. If it is the day of, please email us at info@PhillyFitDog.com. Since your scheduled walk, run or pet sit is being reserved specifically for you and your pet(s), if you cancel after the 5 pm deadline the day before your appointment(s), you will still be charged.

We will do our best to get to your house in any weather to care for your pet. But we reserve the right that this may be impossible and out of our control to make it to your house if the weather does not allow us to. Furthermore, we reserve the right to be late due to the weather conditions but we will do our best to make it everywhere on time. If in the event of inclement weather, PFD Pet Care has requested on your Client Profile the name and phone number of a person living nearby (emergency contact). If we are physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our main priority and we will contact you as soon as possible to keep you informed of these events

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